Performance

Every business can benefit from a detailed Performance Audit - an effective tool that allows us to capture a snapshot of business performance and determine if it is operating at a consistently high level.

Bottom line performance can be impacted by a range of influences:

  • operational leadership
  • front line bench strength
  • misaligned accountabilities
  • reporting systems
  • making easy decisions instead of the right decisions
  • poor brand reputation

A performance audit allows us to gain a greater understanding of day-to-day operations and identify the elements than can be obstacles to achieving full potential. We take a detailed look at several crucial areas of the business, review our findings and build a strategy that’s designed to support long term success. Our comprehensive feedback and proven action plans zero in on the important steps that will be required to not only deliver a quality guest experience, but a healthy bottom line as well.

What’s Involved?

Prism’s extensive approach comprises all the important factors that can affect performance. We examine:
· The Brand - how is it performing?
· The Competition - are you ready for the battle?
· Financial Position - how far does the needle have to move to signal healthy results?
· Leadership - does the ship have a captain? Can the captain lead and will the crew follow?

Strategy, Analytics and Decision Making - three pivotal areas that can wreak havoc on any business if handled improperly.

A la Carte Services

  • ANALYTICS

    · Performance Metrics
    · Pricing Models
    · Competitor Tracking
    · Menu Analysis

    BRANDING

    · Brand Building/Rebranding
    · State of the Brand
    · Advertising/Media Effectiveness

    FINANCE

    · Financial Modelling/Forecasting
    · Growth Models
    · Debt & Equity Funding
    · Lender Negotiations

    INBOUNDING

    · Competitive Analysis
    · Brand Relevance Assessment
    · Market Positioning
    · Growth & Scalability Assessments
    · Deal Structuring
    · Banking/Financial Partners
    · Concept Value Engineering
    · Menu Engineering
    · Supply Chain Selection
    · Negotiations & Advice
    · Franchisee Relations
    · Operations Readiness
    · Compliance & Licensing Support
    · Interim Project Management

    FRANCHISOR SERVICES

    · Competitive Analysis
    · Franchisee Satisfaction Programs/Measurement
    · Franchisee Surveys
    · Design & Construction Processes
    · New Store Openings
    · Site Approval

    MARKETING

    · Global & Local Store Marketing
    · Creative Design/Menu Engineering
    · Short/Long Term Planning
    · Brand Building/Rebranding

    OPERATIONS

    · Interim Management
    · FOH/BOH/Field Alignment
    · Control Metrics/Reporting Systems
    · POS Systems
    · Communications
    · Menu/Service/Training
    · Concept Creation/Delivery
    · Operations Reporting
    · Theoretical Food Cost
    · Project Management
    · Operations Leadership
    · Value Engineering

    RESEARCH

    · Product/Price
    · Demographics
    · Psychographics
    · Behaviour Trends
    · Business Intelligence
    · Competitor Intelligence

    STRATEGY DEVELOPMENT & EXECUTION

    · Long Term Vision
    · Purpose/Values
    · SWOT Analysis
    · Play to Win Action Plans
    · Time Frames/Measurements
    · Leveraging Limited Resources
    · Transition Planning
    · Design & Construction
    · New Store Opening Support
    · Identification of Development Partners

    SUPPLY CHAIN

    · Incentive Programs
    · Distribution Programs
    · Sourcing & Vendor Management
    · Spend Analysis
    · Opportunity Analysis
    · Leverage Buying Power
    · Contract Negotiations
    · Supplier Contracts

    TRAINING & ASSESSMENT

    · Training Practices
    · Benefits Analysis
    · Performance Management
    · Recruitment Practices
    · Incentive Systems
    · Best Practice Models
    · Goal Tracking/Measurement

     

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