Managing Troubled Situations

Every restaurant operation needs to be a profitable, efficient business that delivers wealth to owners and investors, and benefits to staff and the patrons who frequent it. The most successful brands have just the right combination of management expertise, operations know-how, solid financial underpinnings and focused marketing.

When a single-unit operation is slowly sinking or a multi-unit chain is adrift in an ocean of uncertainty, it can be difficult to pinpoint underlying causes. That’s where we excel. Our team approach means we provide the right person for the right project at the right time. And we do it without taxing current limitations.

We assess specific needs and areas of vulnerability, uncover the causes of poor performance and devise a strategy for action that includes new high ROI initiatives. We develop management accountability, fine-tune cost control systems, resurrect the brand, resolve problems and lay out solid debt restructuring strategies – essential components to successful restaurant turnarounds. We work alongside senior management to create a renewed energy and work with team members to execute plans that fit the strategy. Throughout the process we monitor, measure, adjust and review.

Our practical dollars and cents approach to renewal examines all the essential “must haves” for success:
    •       Concept Attributes
    •       Profit Performance
    •       Food, Beverage, and Labour Cost Management
    •       Food Quality and Service Performance
    •       Industry "Best Practice" Systems
    •       Supply Chain Selection and Pricing
    •       Human Resource Management
    •       Brand Positioning

If your operation is threatened by a shrinking ROI, let’s discuss how we can reposition it for success.

A la Carte Services

  • ANALYTICS

    · Performance Metrics
    · Pricing Models
    · Competitor Tracking
    · Menu Analysis

    BRANDING

    · Brand Building/Rebranding
    · State of the Brand
    · Advertising/Media Effectiveness

    FINANCE

    · Financial Modelling/Forecasting
    · Growth Models
    · Debt & Equity Funding
    · Lender Negotiations

    INBOUNDING

    · Competitive Analysis
    · Brand Relevance Assessment
    · Market Positioning
    · Growth & Scalability Assessments
    · Deal Structuring
    · Banking/Financial Partners
    · Concept Value Engineering
    · Menu Engineering
    · Supply Chain Selection
    · Negotiations & Advice
    · Franchisee Relations
    · Operations Readiness
    · Compliance & Licensing Support
    · Interim Project Management

    FRANCHISOR SERVICES

    · Competitive Analysis
    · Franchisee Satisfaction Programs/Measurement
    · Franchisee Surveys
    · Design & Construction Processes
    · New Store Openings
    · Site Approval

    MARKETING

    · Global & Local Store Marketing
    · Creative Design/Menu Engineering
    · Short/Long Term Planning
    · Brand Building/Rebranding

    OPERATIONS

    · Interim Management
    · FOH/BOH/Field Alignment
    · Control Metrics/Reporting Systems
    · POS Systems
    · Communications
    · Menu/Service/Training
    · Concept Creation/Delivery
    · Operations Reporting
    · Theoretical Food Cost
    · Project Management
    · Operations Leadership
    · Value Engineering

    RESEARCH

    · Product/Price
    · Demographics
    · Psychographics
    · Behaviour Trends
    · Business Intelligence
    · Competitor Intelligence

    STRATEGY DEVELOPMENT & EXECUTION

    · Long Term Vision
    · Purpose/Values
    · SWOT Analysis
    · Play to Win Action Plans
    · Time Frames/Measurements
    · Leveraging Limited Resources
    · Transition Planning
    · Design & Construction
    · New Store Opening Support
    · Identification of Development Partners

    SUPPLY CHAIN

    · Incentive Programs
    · Distribution Programs
    · Sourcing & Vendor Management
    · Spend Analysis
    · Opportunity Analysis
    · Leverage Buying Power
    · Contract Negotiations
    · Supplier Contracts

    TRAINING & ASSESSMENT

    · Training Practices
    · Benefits Analysis
    · Performance Management
    · Recruitment Practices
    · Incentive Systems
    · Best Practice Models
    · Goal Tracking/Measurement

     

Services

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Explore our services and give us a call. Our commitment, creativity and skill are the strengths that set us apart.

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